Bilingual Business Visa Credit Officer,English/French (Markham)!

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Wednesday, February 3, 2010

Bilingual Business Visa Credit Officer,English/French (Markham)!

Please register and apply online

-As a Business Visa Credit Officer, your responsibility will be to contribute to Visa’s Customer Experience Index by providing prompt, courteous and efficient service that exceeds customer and Branch expectations.

-Able to provide the precise and appropriate information regarding Business Visa products, their characteristics, the credit limits as well as the policies and procedures regarding the status of the accounts with a minimum of supervision.

-Able to clearly define the nature of the request and inform the Branches and/or the cardholder of their responsibilities in the matter when an immediate resolution is not possible.

-Able to take the necessary measures in order to reduce the Bank's and the cardholder's potential risk of loss to a minimum.

-Utilize all lending tools, including Creditlink, Quick Application and Full Applications to determine credit card and line increases.

-Discuss and adjudicate Business Visa credit applications, providing branch and customers’ details of credit approvals, declines and associated conditions.

-Support Customer Service as needed.

Specific Educational Requirements/Accreditations:

-Candidate must be Bilingual – Proficient in both English & French

Other Qualifications/Skills/Experience:

-Knowledge of all Business Visa products and their related services as well as Domestic and International Visa regulations.

-Knowledge of the systems used by the Customer Service and Credit departments.

-Sound knowledge of the credit granting system and any outside sources used including the credit bureaus.

-Excellent communication skills, both oral and written required.

-Ability to use tact, diplomacy and patience with customers and the Branches.

-Ability to communicate effectively with other Visa departments as well as the members in the Branch Hotline group.

-You are an effective team player who enjoys taking an active and enthusiastic role in campaigns and achieving all business initiatives and you are willing to participate in and contribute to all coaching activities.

Take care.

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