Housekeeping Manager (Nice, CA) USA

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Friday, March 4, 2011

Housekeeping Manager (Nice, CA) USA

Housekeeping Manager - WorldMark Clear Lake

To Apply please go to Wyndham.Jobs and select #1100652

Wyndham Vacation Ownership is the world’s largest vacation ownership company with an impressive list of world-renowned destinations. We’ve grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.

Wyndham Vacation Ownership’s vision is to deliver a lifetime of memorable vacation experiences for our owners. This vision is supported by our mission statement which states:

• We embrace and live the Wyndham values by creating a supportive environment for employees to develop and prosper.
• We delight our customers by meeting their needs or exceeding their expectations.
• We are “memory makers”.

Warm, thoughtful, gracious hospitality is our culture and through our Count on Me service philosophies; our employees strengthen their customer service skills for successful execution of signature service. In your role, you will help us deliver outstanding service and hospitality to our guests to ensure they have a memorable vacation while staying with our resorts each and every time.

Job Summary:

Support the general resort operations by managing housekeeping staff and by maintaining
resort quality standards of the housekeeping function. We are looking for an individual with excellent communication and customer service skills who will respond to the owners and guest needs in a professional manner.

• Hires, coaches, and develops the housekeeping staff.
• Manages financial aspects including budgeting, inventory and reporting.
• Producing a manager’s report each month that is compiled with all departments.
• Responsible for processing all invoices to be submitted to the HOA Accounting office.
• Responsible for keeping track of payroll and approving the hours of each staff member.
• Maintains departmental policies, standards and procedures.
• Identifies and reports maintenance related problems.
• Participate in daily operations including cleaning and inspecting of units to maintain standards.


• High School Diploma or equivalent
• 5 years related housekeeping experience
• 2+ years supervisory experience required
• Computer skills including Word, Excel, Power Point
• Bilingual is a plus.
• Financial management experience required, e.g. ability to analyze P&L statements, develop operating budgets and forecasting.
• Able to handle stress in a fast-paced work environment.
• Able to exercise good judgment in making decisions.
• Able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented.

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