Front Desk Agent (North York )

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Thursday, July 28, 2011

Front Desk Agent (North York )

Dated: 28.07.2011

Hotel: Holiday Inn Express North York

Position: Front Desk Agent (Part time to Full time)

Availability: Immediate

Contact person: Neil (Guest Services Manager)

Holiday Inn Express is one of the Leading Quality Hotels in the city of Toronto, which is looking to hire Front Desk Agents who take pride in making a guest happy and are passionate about making sure that each guest is handled on a one on one basis and looked after : Delivering the WOW, one time and everytime is the KEY!

As, a Front Desk Agent your responsibility will (not limited to) include the following factors:

1) Checks guest in while checking to ensure a credit card is received and making sure all information provided is accurate.

2) Must communicate with all departments regarding in house special events and needs.

3) Required to complete all guest transaction with the establishment.

4) Maintains working knowledge of all resort amenities as well as any special events.

5) Market and promote various stay upgrades, packages, and amenities.

6) Communicate and share information with the hotel staff professionally.

7) Know all emergency procedures and the policies of the hotel.

8) Handle all checks and cash according to hotel policies and procedures.

9) Responsible for communicating important information to the appropriate person, guest and/or position.

10) Take and encourage guest feedback regarding their stay and services.

11) Must be adaptable to change and willing to learn and grow.

12) Answers telephone in a professional manner and assists guests with questions and concerns regarding the hotel property.

* Prior hotel - front desk experience is a PLUS.

* Working knowledge of OPERA an ASSET.

If you are willing to join an amazing team of professionals and grow in one of the largest chain of hotels in Canada, then the Holiday Inn Express is the place to be.

Please send in your resumes and cover letters to or call to inquire about fixing a time for the interview.


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